Contact us
Our Customer Support team is available 365 days a year, ensuring that we successfully address all your questions in a timely manner.
As soon as we receive your message, our system will automatically send you a confirmation email assigning you to an individual Ticket Number, which will then be carefully reviewed and addressed within the same day.
You may also consider checking our FAQ page.
General Enquiries | |
info@zanuti.com | support@zanuti.com |
Call Center | |
(+1) 602 731 3270 | (+41) 22 501 7066 |
Head Offices | |
2 Renaissance Square N. Central Av. #40 Phoenix, AZ 85004 USA |
Rue du Grand-Pré Número 64 #66, Genève 1202 Switzerland |
Order Updates
Tracking Numbers are automatically forwarded to your email address within 24 hours from the moment you placed the order.
During the delivery process you will also receive a couple of shipping updates, notifying you about the progress of the delivery and its estimated time of arrival.
These notifications can can be disabled at any time and are permanently stored in your 'My Account' page under the 'Order' section.
If you would like to get an update on the status of your order, request a PDF invoice or receive any additional information, please contact one of the following centers:
Order Updates | |
tracking@zanuti.com | orders@zanuti.com |
Call Center | |
(+1) 602 731 3270 | (+41) 22 501 7066 |
Head Offices | |
2 Renaissance Square N. Central Av. #40 Phoenix, AZ 85004 USA |
Rue du Grand-Pré Número 64 #66, Genève 1202 Switzerland |
Returns and Exchanges
We partner with a large network of service centers and logistics operations in Europe and North America, guaranteeing a fast and efficient support worldwide.
To return or exchange an order, please follow these simple guidelines:
1. Initiate a 'Return ticket' by contacting one of the contact options below.
2. As soon as you submit your request, you will receive an automated email confirming the process and assigning you a Ticket number. You will then receive a second email with detailed instructions on how to complete the return process.
3. Return the item(s) and we'll issue a full refund or exchange within 48 hours.
Returns and Exchanges | |
returns@zanuti.com |
Call Center | |
(+1) 602 731 3270 | (+41) 22 501 7066 |
Head Offices | |
2 Renaissance Square N. Central Av. #40 Phoenix, AZ 85004 USA |
Rue du Grand-Pré Número 64 #66, Genève 1202 Switzerland |
Technical Support
Watchmaking services such as regulation, restoration, replacement and repairs, have been at the core of our business for over a century.
In fact, for over 100 years we focused exclusively in providing watchmaking services to several Swiss brands as an official certified service provider.
In the 21st Century we have vastly broadened the scope of our business operations, yet kept a strong focus on our historical watchmaking savoir-faire, enabling us to continue providing these services to customers worldwide.
For any enquiries related to Servicing and Repairs, please select one of the following contact points, preferably the one closest to your home address:
Technical Support | |
support@zanuti.com | warranty@zanuti.com |
Call Center | |
(+1) 602 731 3270 | (+41) 22 501 7066 |
Head Offices | |
2 Renaissance Square N. Central Av. #40 Phoenix, AZ 85004 USA |
Rue du Grand-Pré Número 64 #66, Genève 1202 Switzerland |
Accredited Programmes & WOSTEP
For enquiries related to our Watchmaking Programmes and Courses (including our WOSTEP sponsored program), Job Listings, Internships or any of our advertised job openings, please contact one of the contact points listed below.
Note: According to current legislation on Employment and Working Permits/Visas, we are only accepting applications from citizens of countries where we have existing business operations and are legally allowed to employ. These countries are exclusively the United States and members of the European Union.
We look forward to providing further opportunities in additional countries in the near future.
Accredited Programmes & WOSTEP | |
courses@zanuti.com | wostep@zanuti.com |
Call Center | |
(+1) 602 731 3270 | (+41) 22 501 7066 |
Head Offices | |
2 Renaissance Square N. Central Av. #40 Phoenix, AZ 85004 USA |
Rue du Grand-Pré Número 64 #66, Genève 1202 Switzerland |
Business & Media Enquiries
For Business related enquiries such as our Affiliate and Retail sales program, as well as all matters related to Media and Communications channels, please reach out to our Business Development team at:
Business & Media Enquiries | |
business@zanuti.com | media@zanuti.com |
Call Center | |
(+1) 602 731 3270 | (+41) 22 501 7066 |
Head Offices | |
2 Renaissance Square N. Central Av. #40 Phoenix, AZ 85004 USA |
Rue du Grand-Pré Número 64 #66, Genève 1202 Switzerland |