Yes.

We offer Free Shipping (Worldwide) on all orders.

For any questions related to Order Fulfilment or our Shipping Policy, please contact the nearest Support Center in our Contact Page, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

Yes.

We offer Free Shipping to all 195 countries covered by the global logistics network from UPS and DHL Express.

We do so by partnering with 3rd party warehouses and fulfilment centers worldwide, guaranteeing not only a short delivery time but also an efficient and easy process when dealing with returns and exchanges.

If you have any question related to Order Fulfilment or our Shipping Policy, please check our Contact Page for the most convenient way to reach us, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

You will receive your order within 2 to 8 business days.

The courier will require a signature from the buyer (or an authorised recipient, such as a direct family member) upon delivery of the order.

The courier will make 3 attempts to deliver the package and obtain a signature. The frequency is 3 attempts on consecutive days. After the 3rd attempt we will take the package to the courier's customer counter closest to your shipping address. A notification will be left informing you that the package must be collected from the customer counter within 14 days or the package will be returned to us and we will process the return.

At any time, you may check the progress of your order by following the link in your confirmation email or by going to the 'Order History' section in the 'My Account' area of our website.

For any enquiries related to Order Fulfilment or our Shipping Policy, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

Yes.

Once your order is shipped out from our facilities, you will receive an email containing a tracking number (Air Waybill) to track the progress of your package. If you are a Registered Customer, you can also follow your delivery by signing into your account and selecting 'My Account', followed by 'Order Status'.

If you have any question related to Tracking Information or our Shipping Policy, please check our Contact Page for the most convenient way to reach us, or simply drop us an email at tracking@zanuti.com. We will respond to your enquiry within 1 business day.

You will receive your Tracking Code within 6 hours.

Tracking information will be sent directly to your email address (and by SMS), as soon as the order is shipped out from one of our warehouses. For your convenience, all information related to your order(s) is also stored and displayed in your Personal Account. Signing up is optional and completely free of charge.

If you have any question related to Tracking Information, please check our Contact Page for the most convenient way to reach us, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

All orders can be returned within 30 days.

The returned item(s) must be unworn – inside its original packaging and with all protective labels intact - in the same, new condition as when received.

Products purchased from a retailer (instead of our official website) should be returned directly to their store and following their own specific return policy.

To return your item(s) please follow these simple guidelines:

1. Initiate a 'Return ticket' by contacting returns@zanuti.com or one of the options in our Contact Page.

2. As soon as you submit your request, you will receive an automated email confirming the process and assigning you a Ticket number. You will then receive a second email with detailed instructions on how to complete the return process.

3. Return the item(s) and we'll issue a full refund or exchange within 48 hours.

If you have any question related to our Return Policy, please check our Contact Page for the most convenient way to reach us, or simply drop us an email at returns@zanuti.com. We will respond to your enquiry within 1 business day.

Yes.

We perform multiple individual quality control tests on all orders before shipping, yet recognise that with all mechanical instruments, there is a chance that some part may require regulation or replacement after consecutive years of wear and tear.

If that is the case, please contact us using our Contact Page or simply write us an email including the details of your order at support@zanuti.com

We respond to all enquiries within the same business day.

Yes.

Watchmaking services such as regulation, restoration, replacement and repairs, have been at the core of our business for over a century

In fact, for over 100 years we focused exclusively in providing watchmaking services to several Swiss brands as an official certified service provider.

In the 21st Century we have vastly broadened the scope of our business operations, yet kept a strong focus on our historical savoir-faire and craftsmanship, enabling us to continue providing these services to customers worldwide.

For any enquiries related to Servicing and Repairs, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

It will depend on the status of your order.

In some cases it may still be possible to edit or cancel an order. However, this is not always the case, as we dispatch all orders within the same business day, and in many cases the courier is unable to retrieve a package that has left the fulfilment center and is already in transit.

In any case, if you need to make any amendments to your order, please email as soon as possible at tracking@zanuti.com so we can immediately look into it.

You will receive your refund within 48 hours, upon returning the order.

You may choose to receive your refund credited back to the original payment method used (Credit Card, Debit Card or PayPal Account), or as store credit, issued as a Gift Card or credited into your Personal Account.

For any enquiries related to a particular Refund or our Refund Policy, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

You are eligible for a refund, by returning the item(s) in original condition within 30 days, starting from the delivery date.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. 

The product(s) must be sent back within 30 days of receiving it and must be unworn – in its original packaging and with all labels and protective stickers intact.

Once a refund is issued in our system, you can expect it to be visible on your account (Credit Card, Debit Card or PayPal Account) within 2 business days.

For any enquiries related to a particular Refund or our Refund Policy, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

We accept payments in over 100 currencies worldwide, including:

EUR - Euro

USD - US Dollar

GBP - British Pound

CHF - Swiss Franc

JPY - Japanese Yen

AUD - Australian Dollar

SGD - Singaporean Dollar

CAD - Canadian Dollar

SEK - Swedish Krona

HKD - Hong Kong Dollar

KRW - South Korean Won

RUB - Russian Rouble

CNY - Chinese Yuan

NZD - New Zealand Dollar

INR - Indian Rupee

THB - Thai Baht

BRL - Brazilian Real

PHP - Philippine Peso

DKK - Danish Krone

NOK - Norwegian Krone

If your currency is not automatically displayed when browsing through our Store, you can manually select a different currency in the dropdown menu located in the footer of our Website (bottom left corner).

In case you have an enquiry related to Currency or Payment Gateways, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

Yes.

Our PayPal Business Account will process your transaction in your preferred currency, completely free of charge.

Alternatively, you can also pay directly using your Debit or Credit Card (or using a service provider such as Apple Pay or Google Pay), using your preferred currency also free of charge.

(The safety of the transaction is precisely the same, as the payment is processed by the same Secured Gateway)

If you have an enquiry related to Currency or Payment Gateways, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

We accept payments via PayPal, Visa, MasterCard, Apple Pay, Google Pay, American Express, Maestro, and many other Cards and Service Providers.

Please consult the checkout page or footer of our website to confirm which additional payment gateways may be available in your particular region.

If you have an enquiry related to our Checkout Infrastructure or our third-party Payment Gateways, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

To most countries (including USA and most of Europe) we ship within the same economic zone, which means the delivery process is fast and exempt from VAT charges.

To countries such as Russia, China, Brazil and India, where we do not currently own or operate warehouses & logistics operations, VAT fees may apply.

In those cases where Customs may charge an import fee (usually between 7% to 19%) we refund up to 50% of all VAT related costs.

Refunds are processed within 48 hours to the same Credit Card or PayPal account used for the purchase.

If you have an enquiry related to Taxes or our Payments Infrastructure, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

No.

(The only exception to this rule is our annual sales promotion)

We believe that we provide one of best value propositions, if not the best, in mechanical watchmaking.

For that reason, we do not offer discounts or sales, on any of our item(s), regardless of the amount purchased or holiday season.

We strongly suggest that all our customers thoroughly compare our timepieces and their individual components and materials, against any other brand selling mechanical watches. You will often find that our competitors price their products with at least a 3x to 10x markup on top of our current prices.

If you have an enquiry related to our Pricing Policy, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at info@zanuti.com. We will respond to your enquiry within 1 business day.

We use the highest standard of encryption technology currently available for online stores across the world.

To help ensure that your shopping experience is safe, simple and secure, our online store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

ZANUTI is registered with Cybertrust as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.

If you have an enquiry related to our Checkout Infrastructure or our third-party Payment Gateways, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

Yes.

We do not collect nor store any of your payment information.

All transactions made on our website are processed either through PayPal or Stripe - the two largest online payment gateways - both award wining secure platforms known for fully encrypting all card details in their own secure host environment.

If you have an enquiry related to our third-party Payment Gateways or our Checkout Infrastructure, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

All our Timepieces are water resistant from 5 ATM to 300 Meters (990 ft), depending on the model.

If you have an enquiry related to Water Resistance or other Technical Feature, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

Most of our timepieces do indeed feature a screw-down crown (with double compression gaskets), potentially ensuring a WR rating of at least 20 ATM. In fact, the vast majority of the watches on the market today with a WR of 10 ATM do not possess either of these features.

Unfortunately, most Mechanical Watch companies worldwide do not offer warranty on water damages simply because these are usually caused by common neglect to properly screw-down the crown after winding the mechanical movement. If a Timepiece is exposed to water when its crown is not fully engaged, it is likely that water will leak into its case, potentially damaging the Caliber. This is indeed one of the top 3 most common accidents registered throughout the Watchmaking Retail and Servicing industries, and unfortunately it is almost impossible to prove the cause of the leakage once the damage has occurred.

For that reason, even though a large percentage of our customers report wearing our watches in the sea or the swimming pool, we simply advise against it due to our limited warranty policy in these circumstances.

If you have an enquiry related to Water Resistance or other Technical Feature, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

Click on this Link for additional Info

"Water resistant" is a common mark stamped on the back of wristwatches to indicate how well a timepiece is sealed against the ingress of water. It is usually accompanied by an indication of the static test pressure that a newly manufactured watch was exposed to in a leakage test.

An indication of the test pressure in terms of water depth does not mean that a water resistant watch was designed for repeated long-term use in such water depths. For example, a watch marked 30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly-manufactured watches.

The tests for qualifying a diving watch for repeated usage in superior depth ratings include added safety margins to take factors into account like aging of the seals, the properties of water and seawater, rapidly changing water pressure and temperature, as well as dynamic mechanical stresses encountered by a watch in the underwater environment.

If you have an enquiry related to Water Resistance or other Technical Feature, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

Absolutely. Creating an Account is an easy process and can be done in just a few seconds by clicking on the following link: My Account

If you have an enquiry related to an Account or your Personal Data, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

Yes, you can close your account at any time.

Important: Please be aware that once you shut down your account you will permanently lose all of your data and personal information. This process is non-reversible.

If you have an enquiry related to an Account or your Personal Data, please contact the nearest Support Center found in our Contact Page, or simply drop us an email at support@zanuti.com. We will respond to your enquiry within 1 business day.

Zanuti is committed to providing a website that is inclusive and accessible to the widest possible audience, regardless of technology or physical ability.

We aim to comply with all applicable standards, including WCAG.

If you experience any difficulty in accessing any part of this website, please email us at support@zanuti.com. We will respond to your email within the same business day.

Yes. 

We comply with WCAG 2.0 up to level AA.

If you experience any difficulty in accessing any part of this website, please email us at support@zanuti.com. We will respond to your email within the same business day.

Updated on: July 28, 2017 

ZANUTI, INC, d/b/a ZANUTI (“Zanuti”, ”we", "our", or "us") operates the Online Store (“The website”, “Site” or “Sites”) located at www.zanuti.com. The following Cookie Policy and any other rules posted on the Website constitute an agreement between ZANUTI, INC. and you, the visitor, governing your access and use of all content and functionalities available at www.zanuti.com and related micro-sites accessible through www.zanuti.com and related domain names.

The cookies we and our business partners use on our online services can be grouped into the following categories:

Essential Cookies: Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. Our cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.

Website functionality Cookies: These cookies enable you to browse our online services and use features such as shopping baskets and wish lists.

Website analytics cookies: We use these cookies to measure and analyze how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

Customer preference Cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Social sharing Cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

Interest-based advertising Cookies: You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

Contact Us

If you have any question or concern regarding our Cookies Policy or how we collect and use customers' data, please email us at legal@zanuti.com.

Updated on: July 28, 2017

This Privacy Policy describes the types of information we collect on the Site, how we use such information and to whom and under what circumstances we may disclose it. This Privacy Policy applies only to this Website (www.zanuti.com), our mobile Site, and our use of social media Site (collectively, the “Website” or “Site”), and any other personal information obtained when you call, email, or otherwise communicate with ZANUTI INC.

By accessing this Website on any computer, mobile phone, tablet, or other device (collectively, “Device”), making a purchase from ZANUTI INC., or otherwise interacting with ZANUTI INC., you agree to the terms of this Privacy Policy.

If you do not agree to the policy, please do not use this Website.

We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.

We may collect personal information from you when you submit it to us, including by: (1) registering on the Site; (2) placing an order; (3) signing up for our newsletter; (4) contacting us; or (5) participating in a Site promotion or survey. This information may include, your name, email address, mailing address, billing address, telephone number, date of birth.

We work with third-party credit card processors. They conduct the entire credit card transaction using industry standard 256 bit SSL encryption. Our card processor does not store credit card information, only a record that the transaction took place.

We may collect personal information from you when you write a review on our Site. However, we do not ask, and you should not enter, any confidential or private information anywhere in your review.

In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed below, “Access, Correction and Deletion.”

Information we may collect

When you visit our Website, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.

Like most commercial Websites, we analyze how visitors use our Site through what is known as "cookies" technology. A cookie is a small text file that is placed on your computer when you access the Site and allows us to recognize you each time you visit the Site. We may use cookies to: (1) allow you to use the Site without having to re-enter your user name and password; (2) enhance or personalize your Site usage and shopping experience; (3) monitor Site usage; (4) manage the Site; and (5) improve the Site and our products and services, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.” If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Site, or that we may put on our Site in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

We may also use web beacons on the Site, in our emails, and in our advertisements on other Website. Web beacons are tiny graphic images that are used to collect information about your visit to the Site, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the Website you visited immediately before coming to the Site. Web beacons help us analyze our Site visitors' behavior and measure the effectiveness of the Site and our advertising. We may work with service providers that help us track, collect and analyze this information.

We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.

Use of information

We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products; (2) to respond to your inquiries; (3) to send you a confirmation email when you make a purchase; (4) to review Site usage and operations; (5) to address problems with the Site, our business or our services; (6) to protect the security or integrity of the Site and our business; (7) to monitor the Site for compliance with our Terms of Use and the law; (8) to contact you with Site updates, newsletters and other informational and promotional materials from us and third party marketing offers from our trusted partners, as well as from other companies; and (9) to provide interest-based advertising to you based on the way you browse and shop on the Site and other platforms.

If you sign up for our mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the ‘unsubscribe’ button.

If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see below “Interest-Based Advertising.”

Disclosure of information

We may disclose information collected from and about you as follows: (1) to our related companies and service providers, to perform a business, professional or technical support function for us; (2) to our marketing partners, advertisers or other third parties, who may contact you with their own offers; (3) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (4) to respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets. We may also disclose your personal information with your express consent. We may share aggregate, non-personally identifiable information about Site users with third parties.

Please note that if you voluntarily submit any personal information for posting on the Site, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.

Interest-based advertising

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Site and other Website and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated Site, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Site and elsewhere over time. Other companies may also use such technology to advertise on our Site.

You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:

http://www.networkadvertising.org/choices/

www.aboutads.info/choices

In Canada, please visit: http://youradchoices.ca/choices/

In the EU, please visit: http://www.youronlinechoices.eu/

Access, Correction, & Deletion

We respect your right to access and correct your personal information. You may access your personal information by emailing us at zanuti@zanuti.com

You may also exercise your rights, to request that we delete or restrict access to your personal data.

If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.

Retention of personal information

Personal information that we collect, access or process will be retained only as long as necessary for the fulfillment of the purposes for which it was collected, unless otherwise provided in agreements between you and ZANUTI INC. or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.

Security

We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Site. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

Children

The Site are not directed to children, nor do we knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us at legal@zanuti.com promptly as described below, and we will endeavor to investigate and delete such information from our systems.

Third-party Websites

The Site may contain links to third-party Website, such as social media Site like Youtube or Instagram, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Website. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those Website directly if you have any questions about their privacy policies.

Changes to this Privacy Policy

We may change this privacy policy from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on our Site. If we change the policy in a material and retroactive manner, we will provide appropriate notice to you.

Your California Privacy Rights

We currently do not respond to Do Not Track signals that may be sent by some browsers or other software. Personal information collected by us as described in this privacy policy is not maintained in personally identifiable form in combination with any identifier collected by cookies, web beacons or other technologies.

California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please write to us at the following email address:

legal@zanuti.com

Right to removal of posted information—California minors

If you are under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us as provided below. Upon receiving such a request, we will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems and databases.  

Visitors from outside the United States—Cross-border transfer

This Website is hosted in the United States. If you are visiting this Website from outside the United States, your information may be transferred to, stored and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Site and/or providing personal information to us, you consent to transfer of your information to our facilities as described in this Privacy Policy.

Right to lodge complaints

We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. 

Contact Us

If you have an enquiry related to this Privacy Policy, please email us at legal@zanuti.com. We will respond to your enquiry within 1 business day. 

Updated on: July 28, 2017 

ZANUTI INC. d/b/a ZANUTI (“Zanuti”, ”we", "our", or "us") operates the Online Store (“The website”, “Site” or “Sites”) located at www.zanuti.com. The following Terms of Service and any other rules posted on the Website (collectively, the “ToS”) constitute an agreement between ZANUTI INC. and you, the visitor, governing your access and use of all content and functionalities available at www.zanuti.com and related micro-sites accessible through www.zanuti.com and related domain names (collectively the Site). Please read these ToS carefully. By using the Site, you agree to these ToS as well as any other terms, guidelines or rules that apply to any portion of the Site, without limitation or qualification. If you do not agree to these ToS, you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site.  If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care.

Privacy

Your privacy is very important to us. Our Privacy Policy explains how we treat your personal information and protect your privacy when you are using the Site.

Eligibility to Purchase

The purchase of merchandise through ZANUTI INC. is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of Pennsylvania, USA.  In order to make purchases on the Site you will be required to provide your personal details and payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Payment

We accept all major credit and debit cards. Payment will be debited and cleared from your account upon dispatch of your order by ZANUTI INC. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ZANUTI INC, we will not be liable for any delay or non-delivery.

Limited License and Site Access; Acceptable Use

We grant you a limited license to use the Site for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of this Site not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the ToS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Accounts, Registrations and Passwords

If you use this Site and such use requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer.  If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested by any forms. ZANUTI INC. is not responsible for any errors or delays in responding to any inquiry or request caused by any incorrect, outdated, or incorrect information provided by you or any technical problems beyond the control of ZANUTI INC.

You acknowledge and agree that any login, identifier, or password issued in connection with this Site (each a "Password") is confidential information and must be kept secure. You may not disclose such Password to another person or entity or permit another entity to access the Site using such Password. You must notify ZANUTI INC. immediately of any breach of security or unauthorized use of your account. ZANUTI INC. cannot be responsible, and disclaims all liability in connection with, the use of any information that you post or display on this Site.

Intellectual Property Rights

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights mentioned, displayed or relating to the Content (defined below) on the Site. All Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site, are protected by national intellectual property and other laws. Any unauthorized reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorization. To inquire about obtaining authorization to use the Content, please contact us at legal@zanuti.com .

In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the Site.

Hyperlink Policy

Please be aware that the Site may contain links to third party websites. Any such link is provided only as a convenience. The inclusion of any link does not imply an affiliation, sponsorship, endorsement, approval, investigation, verification or monitoring by ZANUTI INC. of any information contained in any third party website. In no event shall ZANUTI INC. be responsible for the information contained on that website or your use of or inability to use such website. You should also be aware that the terms and conditions of such website and the website’s privacy policy may be different from those applicable to your use of the Site.

Monitoring Activity

ZANUTI INC. has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. ZANUTI INC. has no obligation to display or post any content. ZANUTI INC., subject to the Privacy Policy reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request. ZANUTI INC. shall have no liability in connection with any content or content submitted to, transmitted via, or displayed or posted on this Site, regardless of whether provided by ZANUTI INC. or any other party.

Digital Millennium Copyright Act

ZANUTI INC. expects all users to respect the intellectual property rights of others. ZANUTI INC. may remove material that appears in its sole discretion to infringe upon the intellectual property rights of others and we will terminate the access rights of any repeat infringer. If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may notify us at zanuti@zanuti.com.  The notification must include the following information: physical or electronic signature of the owner or authorized agent of the owner of the allegedly infringed work; identification of the allegedly infringed work; identification of the material that is claimed to be infringing and reasonably sufficient information for ZANUTI INC. to locate the material; contact information of the notifying party, such as address, telephone number and email; a statement that the notifying party has a good faith belief that the use of the material in the manner complained of is not authorized by the owner of the allegedly infringed work, its agent or the law; and a statement, under penalty of perjury that the information in the notification is accurate and the notifying party is the owner or authorized agent of the allegedly infringed work.

Disclaimer

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ZANUTI INC. EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY (A) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AS TO THE SITE AND ITS CONTENT, INCLUDING THE INFORMATION, DATA, SOFTWARE, OR PRODUCTS CONTAINED THEREIN, OR THE RESULTS OBTAINED BY THEIR USE OR AS TO THE PERFORMANCE THEREOF, (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING, AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. THE SITE AND ALL CONTENTS THEREIN AND COMPONENTS THEREOF ARE PROVIDED ON AN “AS IS” BASIS AND YOUR USE OF THE SITE IS AT YOUR OWN RISK.

Limitation of Liability

You agree that in no event shall ZANUTI INC. be liable to you, or to any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the Site or the ToS, even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any Content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the Content; (ii) the transmission of any bugs, viruses, trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorized access to or use of the Site or ZANUTI INC.'s secure servers and/or any and all personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure.

Indemnification

You agree to indemnify and hold ZANUTI INC. and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys’ fees, made by or resulting from any third party due to or arising out of your use of the Site, breach of the ToS or the materials it incorporates by reference, or your violation of any law, regulation, order or other legal mandate, or the rights of a third party.

Choice of Law; Disputes

You will resolve any claim, cause of action or dispute (together a “claim”) you have with ZANUTI INC. arising out of or relating to the Site or the ToS exclusively in a state or federal court located in Pennsylvania. The laws of the State of Pennsylvania will govern the ToS, as well as any claim that may arise between you and ZANUTI INC., without regard to conflict of law principles. You agree to submit to the exclusive personal jurisdiction of the courts of the State of Pennsylvania for the purpose of litigating all such claims. Any dispute arising hereunder or related to your use of the Site shall be solely between you and ZANUTI INC., and to the fullest extent permitted by law, no dispute or proceeding shall be joined with any other or decided on a class-action basis. In the event any breach of these ToS portends irreparable injury to ZANUTI INC., you agree that ZANUTI INC. shall be entitled to seek equitable relief, including injunctions and declaratory judgments, in addition to any other remedies permitted by law.

Right to Update or Revise Terms of Use

We reserve the right to update and revise these ToS at any time. You will know if these ToS have been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our Site constitutes your acceptance of these ToS as amended or revised by us from time to time, and you should therefore review these ToS regularly.

Electronic Communications

When you visit the Site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Severability

If any of these ToS shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

Entire Agreement

These ToS set forth the entire understanding and agreement between you and ZANUTI INC. with respect to the subject matter herein and supers all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to the Site. A printed version of these ToS and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these ToS to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the ToS, or assign, transfer or sublicense your rights therein. A failure to act with respect to a breach by you or others does not waive ZANUTI INC.'s right to act with respect to subsequent or similar breaches.

Contact Us

If you have an enquiry related to these Terms and Conditions, please reach out to us at legal@zanuti.com. We will respond to your enquiry within 1 business day.