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VISIT US

In order to assist you in the most effective and convenient way possible, we offer several different contact methods, including Live Chat and Email.
We provide Customer Support 365 days a year, ensuring that we successfully address any question or concern in a timely manner.
As soon as we receive your message, our system will automatically send you a confirmation email assigning you an individual Ticket Number, which will then be carefully reviewed and addressed within the same business day.

General Enquiries

For general enquiries, such as product and sales related information, please reach out to our customer service team at one of the contact points listed below.
You may also consider checking our FAQ page where we address all Frequently Asked Questions.

North America

Europe

Asia

us-info@zanuti.com

us-support@zanuti.com

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

eu-info@zanuti.com

eu-support@zanuti.com

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

jp-info@zanuti.com

jp-support@zanuti.com

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 100-0004

Tokyo, Chiyoda-ku

Japan

Order Updates

Tracking Numbers are automatically forwarded to your email address or mobile phone within 3 to 24 hours from the moment you placed the order.
During the delivery process you will also receive a couple of shipping updates, notifying you on the progress of the delivery and the estimated time of arrival.
These notifications can can be disabled at any time and instead be found in your 'My Account' page under the 'Order' section.

If you would like to make any enquiry or update the details of an existing order or return, please contact us as soon as possible at:

North America

Europe

Asia

us-orders@zanuti.com

us-tracking@zanuti.com

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

eu-orders@zanuti.com

eu-tracking@zanuti.com

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

jp-orders@zanuti.com

jp-tracking@zanuti.com

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 100-0004

Tokyo, Chiyoda-ku

Japan

Returns and Exchanges

We partner with a large network of service centers and logistics operations in Europe, North America and Asia, guaranteeing a quick and efficient support worldwide.
This is critical not only to ensure fast deliveries but also world-class customer support.
For instances, if you are located in Germany and would like to return or service your watch, we will send you a return label to one of our European centers in Switzerland, Italy or Portugal, ensuring the whole process is convenient, cost-effective and hassle free. 
For all matters related to returns or exchanges, please contact our customer service at:

North America

Europe

Asia

us-returns@zanuti.com

us-exchanges@zanuti.com

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

eu-returns@zanuti.com

eu-exchanges@zanuti.com

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

jp-returns@zanuti.com

jp-exchanges@zanuti.com

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 100-0004

Tokyo, Chiyoda-ku

Japan

Technical Support

Watchmaking services such as regulation, restoration, replacement and repairs, have been at the core of our business for over a century.
In fact, for over 100 years we focused exclusively in providing watchmaking services to several Swiss brands as an official certified service provider.
In the 21st Century we have vastly broadened the scope of our business operations, yet kept a strong focus on our historical watchmaking savoir-faire, enabling us to continue providing these services to customers worldwide.
For any enquiries related to Servicing and Repairs, please select one of the following contact points, preferably the one closest to your home address:

North America

Europe

Asia

us-servicing@zanuti.com

us-repairs@zanuti.com

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

eu-servicing@zanuti.com

eu-repairs@zanuti.com

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

jp-servicing@zanuti.com

jp-repairs@zanuti.com

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 100-0004

Tokyo, Chiyoda-ku

Japan

Accredited Programs & WOSTEP

For enquiries related to our Watchmaking Programs and Courses (including our WOSTEP sponsored program), Job Listings, Internships or any of our advertised job openings, please contact one of the contact points listed below.
Note: According to current legislation on Employment and Working Permits/Visas, we are only accepting applications from citizens of countries where we have existing business operations and are legally allowed to employ. These countries are exclusively the United States, members of the European Union and Japan. 
We look forward to providing further opportunities in additional countries in the near future.

North America

Europe

Asia

us-courses@zanuti.com

us-recruitment@zanuti.com

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

eu-courses@zanuti.com

eu-recruitment@zanuti.com

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

jp-courses@zanuti.com

jp-recruitment@zanuti.com

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 100-0004

Tokyo, Chiyoda-ku

Japan

Business & Media Enquiries

For Business related enquiries such as our Affiliate and Retail sales program, as well as all matters related to Media and Communications channels, please reach out to our Business Development team at:

North America

Europe

Asia

us-business@zanuti.com

us-media@zanuti.com

2 Renaissance Square

N. Central Avenue #40

Phoenix, Arizona 85004

USA

eu-business@zanuti.com

eu-media@zanuti.com

Rue du Grand-Pré

Número 64 #66,

Genève 1202

Switzerland

jp-business@zanuti.com

jp-media@zanuti.com

Asahi Seimei Bldg. Ōtemachi

6-1 2-Chome, 100-0004

Tokyo, Chiyoda-ku

Japan